FAQs

What is the best way to inquire customer service questions?

Please feel free to contact our customer service team 24/7 via email, they should respond within 24hours with next steps shopmaureencustomerservice@gmail.com.  

 

What is the best way to check on my order status?

Registered customers can log into their account to check on their order history under “My Account” listed at the bottom of the navigation or feel free to contact us via email, all packages should ship within 48 hours  shopmaureencustomerservice@gmail.com.  

 

What is your return & exchange policy?

We want you to be pleased with your purchase, if you are not, we accept returns purchase within 30-days for a full refund. If you need another size or color, please note it on your returns & exchanges slip and we’d be happy to send you another item – remember “style is a way of feeling” but we strive to make you feel great.

 

How do I return an item?

Returns can be sent to the below address. Once the product is received it can take 7-10 business days for a full refund to show on your credit statement. At this time, we do not offer free returns but hope over time, as the business develops, that this is something we will be able to take on. We have heard your feedback and understand this is important to our consumer and strive for this in the near future. It would be greatly appreciated if returns could be accompanied with a filled out return slip (provided in original shipment) – any feedback is extremely helpful for us – we read all of the responses and appreciate our consumers helping make the Maureen experience more enjoyable.

 

Attn: Maureen

27.5 Broad St

Charleston, SC 29401

 

 

How are sizes determined?

Sizes can be tricky based on the designer. The site varies in designers and how they spec their products. Most items run on the smaller size. All product size information should be listed on the product details pages. Feel free to reach out to use if you have any additional size questions shopmaureencustomerservice@gmail.com.  

 

Are all the products on shopmaureen.com made in the USA?

No. most are, some aren’t – all product information is listed on the product detail page. We strive to curate well-made products no matter where their location. We’d say close to 85% of our site is made in USA products. Certain designers are made in the USA only. If you’d like to shop made in the USA products only, please see the below landing page. Again, it’s about being aware and making your own decisions on what is best for you.

https://shopmaureen.com/collections/made-in-the-usa

 

How can I become a brand ambassador?

We are looking for unique bloggers to be a part of our brand ambassador program. We are looking for people who really embody our mission and feel they have something unique, just like our products. Maureen hopes to amplify unique moments and welcomes dreamers, romantics, independents, creatives, do-ers, rulebreakers...Reach out to us if you feel you are a good fit shopmaureencollection@gmail.com.

 

Do you offer gift cards?

We offer eGift cards available in $10, $25, $50 & $100.

https://shopmaureen.com/products/giftcard

 

 

How can I become a brand ambassador?

We are looking for unique bloggers to be a part of our brand ambassador program. We are looking for people who really embody our mission and feel they have something unique, just like our products. Maureen hopes to amplify unique moments and welcomes dreamers, romantics, independents, creatives, do-ers, rulebreakers...Reach out to us if you feel you are a good fit shopmaureencollection@gmail.com.

 

Interested in wholesale?

Maureen Elizabeth items featured on the below landing page, can be purchased in small to large patches. All production is located in Massachusetts, just a heads up with slow fashion comes longer lead times. But remember, good things take time but great things take even more time. Feel free to reach out to our wholesale team for more information shopmaureenwholesale@gmail.com.

https://shopmaureen.com/collections/maureen-elizabeth-collection

 

Where can I find your Privacy Policy and Terms of Use?

Our privacy policy, terms of use, and general contact questions can be found at the below page.

https://shopmaureen.com/pages/contact-us

 

How long is pre-order wait times?

Pre-order items are located at the below landing page. Can take between 20-30-day lead time based on the product. Feel free to reach out to us if there is a particular product you have questions about shopmaureencustomerservice@gmail.com.

https://shopmaureen.com/collections/pre-order

 

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